Mail Delivery Issue for Amazon Conservation’s DC Office Address *12/10 UPDATE: Issue is Resolved*

December 4, 2020


The USPS has fixed this error and our office is once again able to send and receive mail as usual.

If your mail to us was returned, we kindly ask that you please re-send it to our regular office address at 1012 14th Street NW, Suite 625, Washington, DC, 20005. We apologize for this inconvenience. If you’d like to send us any registered mail or mail that needs a signature or in-person receipt, please contact Ana Folhadella, Communications and Development Manager, using the contact information below to get a staff member’s direct mailing address.

Direct Email:
Office Number: (202) 234-2356
Personal Cellphone: (202) 930-1421

As the global pandemic continues, please note that our DC staff is following local recommendations and working from home, so there may be some delay in acknowledging receipt and processing your mail to us. The processing of check contributions and sending of acknowledgment letters with tax-deduction may be slightly delayed, however, all check contributions postmarked in 2020 received up until January 10th, 2021 will be honored as donations for the year 2020 for income tax purposes. If you have any questions about your donation or would like your tax documentation emailed to you, please feel free to contact our Communications and Development Manager using the direct information above or at

Thank you for your patience, understanding, and support!




Dear supporters and friends of the Amazon,

We recently discovered an issue with Amazon Conservation’s USPS account that is affecting mail to and from our DC office.

If you have mailed us a donation, letter, or any materials via any postal carrier to our office address at 1012 14th Street NW, Suite 625, Washington, DC, 20005, any time between October 1 2020 and now, your mail may have been affected. This means we likely did not receive your mail and that USPS will be returning it to you, the sender. Some donors have reported that they received their envelopes back with a yellow notice saying that mail is “undeliverable to this address” or “unable to forward.” Please note that the address above is correct and will continue to be our mailing address for the foreseeable future – this message is an error on USPS’ system that we are trying to correct.

To make sure your mail and contributions get to us in a timely manner, please contact us‬ using the information below to get a secondary mailing address while we fix this issue. We can also process donations online on your behalf for your convenience. Unfortunately, USPS is unable to tell us if a specific piece of mail has been affected without a tracking number.

The USPS error also affected some of our outgoing mail sent between October 1 and November 30. If you were expecting something in the mail from us (such as a donation acknowledgment letter with a tax receipt for a recent contribution) and have not received it, please contact us using the information below. To be safe and ensure that our donors receive their tax-deduction materials promptly, we will be re-issuing all donation receipt letters that had been sent in the past 4 months (September – November 2020).

If you made a donation electronically via our website, Charity Navigator, an employee giving program, or any other online platform, your donations have not been affected and were processed as usual. You should have received an automatic receipt with the needed tax-deductible information to the email account you used when making the contribution. If you have questions about your online donations, please reach us at

Thank you for your patience and understanding as we work with the USPS to fix this issue. This post will be updated as new information is made available.

Please direct any questions, comments, or concerns about Amazon Conservation’s mail to:
Ana Folhadella, Communications and Development Manager
Direct Email:
Office Number: (202) 234-2356
Personal Cellphone: (202) 930-1421